FAQ

FAQ (Foire Aux Questions)

Q : Can I return the item if I don't like it? A : Yes. If your product is damaged or does not function as described, simply contact us within 30 days of receiving the product and you will receive a full refund.

Q : How can I check the status of my order? A : You will receive your receipt by email immediately after placing your order. Once your order has shipped, you will receive your tracking number. At each step, you can use it to see where your package is by checking our order tracking page.

Q : Do you offer a quality guarantee for all products sold? A : Absolutely! If you don't like the product or notice any damage to it, contact us immediately! We make every effort to ensure you have the best possible shopping experience. Just contact us and we'll fix the problem!

Q : How can I contact you? A : Contact us at: support@Lumora.com

Q : Do you offer a refund if I don't like the product? A : Absolutely! We offer a full refund of your order if you don't like the product or if it doesn't fit your lifestyle. Simply contact us and we'll take care of it for you.

Q : How to order on your website? A : Simply select the offer above and click the "Buy Now" or "Add to Cart" button. Fill in your shipping and billing information, and we will ship your order as soon as possible! Payment is secured by Paypal, Mastercard, Visa and AMEX.