Shipping Policy

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

All orders are processed and prepared for shipping within 1 to 3 business days.

Delivery times are generally 5 to 10 business days depending on your delivery country. During peak periods, this timeframe may exceptionally be slightly extended.

HOW DOES SHIPPING WORK?

At Lumora, we collaborate with trusted logistics partners to ensure fast and secure delivery.

Our orders are shipped by reliable carriers such as La Poste, Colissimo, Chronopost, UPS, DHL, FedEx and other recognized delivery services, depending on your destination.

If your order contains multiple items, they may be shipped separately. In this case, you will receive multiple packages at no additional cost.

As soon as your order is shipped, a tracking number will be sent to you by email so you can track your package in real-time.

HOW TO RETURN AN ITEM?

Please refer to our Return Policy for return and refund conditions.

If you need assistance, our customer service team is available to help you.

HOW LONG WILL IT TAKE TO GET A RESPONSE TO MY MESSAGE?

Our support team is committed to responding to all your requests as quickly as possible.

Most emails receive a response within 24 business hours, and very often much faster.

At Lumora, your satisfaction is our priority. We are committed to providing you with fast, professional, and attentive customer service.