Privacy Policy
Privacy Policy - Lumora
Last updated: July 17, 2026
Lumora, accessible via email support@trylumora.com, values the privacy of its users and customers. This Privacy Policy describes how we collect, use, store, and protect your personal information in compliance with the Brazilian General Data Protection Law (LGPD) (Law No. 13,709/2018).
1. Collection of Personal Information
We collect personal information that you provide directly to us when you:
•Make a purchase in our store.
•Create a user account.
•Subscribe to our newsletter.
•Contact us via email or contact forms.
•Participate in surveys or promotions.
The collected information may include, but is not limited to: full name, email address, shipping address, billing address, phone number, payment information (which is processed by secure payment gateways and not directly stored by us), and browsing data.
2. Use of Personal Information
We use your personal information for the following purposes:
•Process and deliver your orders.
•Manage your account and provide customer support.
•Send marketing communications, promotions, and updates (with your consent).
•Improve our products, services, and the user experience in our store.
•Comply with legal and regulatory obligations.
•Detect and prevent fraud and other illegal activities.
3. Sharing of Personal Information
We do not sell, rent, or trade your personal information with third parties. We may share your information with:
•Service providers: Companies that assist us in processing payments, delivering products, marketing, data analysis, and technical support. These service providers are contractually obligated to protect your information and use it only for the specific purposes for which they were hired.
•Legal authorities: When required by law or to protect our rights, property, or safety, or the safety of others.
4. Cookies and Tracking Technologies
Our store uses cookies and similar technologies to enhance your browsing experience, personalize content, analyze website traffic, and target advertisements. You can manage your cookie preferences through your browser settings.
5. Information Security
We implement technical and administrative security measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, and destruction. However, no data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.
6. Your Rights (LGPD)
According to the LGPD, you have the following rights regarding your personal data:
•Access: Request access to your personal data that we hold.
•Rectification: Request the correction of incomplete, inaccurate, or outdated data.
•Erasure: Request the deletion of your personal data, except in cases of legal obligation.
•Objection: Object to the processing of your personal data in certain circumstances.
•Data Portability: Request the portability of your data to another service or product provider.
•Withdrawal of Consent: Withdraw your consent at any time, without affecting the legality of processing carried out before the withdrawal.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most recent version will always be available on our website, and the last updated date will be revised.
8. Contact
If you have any questions about this Privacy Policy or the processing of your personal information, please contact us: